Non-perishable products
Unopened, undamaged non-perishable items — pantry goods, household supplies, sealed personal care, pet supplies — are the most straightforward to return. Keep the product in its original packaging and contact us with your order number before sending anything back, so we can tell you where to send it.
Perishable products
Fresh produce, chilled items, frozen items and anything with a short shelf life cannot be returned once delivered, for food safety reasons. If something perishable arrives in poor condition, that is handled as a quality issue rather than a return: contact us with your order number and a photograph and we will resolve it directly.
Opened personal care and baby products
Personal care items, cosmetics, baby formula and similar products cannot be returned once the seal is broken, again for hygiene and safety reasons. If a sealed item is faulty or was damaged before you opened it, contact us and we will treat it as a damaged-goods case.
Damaged, incorrect or missing items
If an item arrives damaged, if you receive something you did not order, or if something on your invoice is missing from the box, tell us within a reasonable period of delivery. Include your order number, the product name or SKU, and photographs where the problem is visible. We will not ask you to return a damaged perishable item.
How refunds are issued
Approved refunds are returned to the original payment method. We issue the refund as soon as it is approved; how long it then takes to appear on your statement is down to your bank or card issuer, and is usually a few business days.
Cancelling an order
An order can usually be cancelled while it is still being prepared. Once it has been packed or handed to a carrier, cancellation is no longer possible and the return process applies instead. Contact us as early as you can.
Starting a return
Email help@diqistore.com with your order number and what you would like to do, or use the contact form. Please wait for a reply before shipping anything back — returns sent without prior contact may not be processed.
Who handles your return
Returns are handled by Diqi Store LLC, 707 Richmond Dr SE, Albuquerque, NM 87106, United States. The correct return address for your specific item will be confirmed when you contact us; it is not always the registered address above.